FAQs

I TRIED CONTACTING PIKAI. WHAT ARE YOUR HOURS? DO YOU HAVE A STORE? 

 We are sorry if we were unable to connect with you. We are open 12:00pm - 5:00pm HST Monday through Saturday. Our store is located at 74-5604 Luhia St in Kailua-Kona. Our customer service representatives will be in contact in their next moment of availability. The best way to contact us is through email. We can be reached at info@pikaihawaii.com

I AM IN HAWAII CAN I COME PICK UP MY ORDER?

Absolutely. We are located on the Big Island. Once your order is complete you will receive a text message saying that it is ready to be picked up at our store during buisness hours. 

I DON'T LIVE IN HAWAII, WHERE DO YOU SHIP?

Everywhere. Read about our shipping policies here.

WHEN WILL MY ORDER SHIP?

Every piece is hand made to order. Please allow 7-10 buisness days for your order to be processed, fabricated, and completed for shipping. Please note: during busy seasons (June-August) (November-January) production can be delayed an additional two weeks. 

WHERE IS EVERYTHING MADE? 

Every piece is hand made to order at our studio located above our shop in Kailua Kona. We keep everything made in Hawaii with the work of some of the strongest and most talented women in our community. 

HOW LONG DOES SHIPPING TAKE? 

Shipping times vary based on Domestic or International orders. All Orders are shipped via USPS and a tracking number will be emailed to you within 24 hours of shipment. USPS First Class delivers domestic packages within 3-5 days and 1-2 days in Hawaii. International orders can be held by Customs for up to 30 days. 

AM I ABLE TO EXPEDITE AN ORDER?

Yes please contact us for time sensitive orders and an updated shipping rate. 

HOW DO I KNOW MY SIZE?

Please check out our sizing page for all information. 

WHAT IF I AM IN BETWEEN SIZES? 

Custom sizing is available after orders are placed please contact us within 24 hours with a custom sizing request.

HOW DO I KNOW WHAT EACH COVERAGE LOOKS LIKE? 

Coverage options are available for every suit style. A preview of these options is available on our sizing page.

DO ANY OF YOUR STYLES HAVE PADDING?

All of our tops are reversible and is sewn with no padding. If you would like to add padding to your order, contact us

HOW SHOULD I CARE FOR MY SUIT? 

Each suit is made with the highest quality material, sewn with a sewing secret that allows for no use of elastic, which is the quickest to deteriorate. However you can maintain the highest quality by hand washing with gentle detergents, no harsh chemicals, and laying flat to dry out of the sun. For the best preservation avoid oils, makeup, or tinted sunscreen. 

WHEN WILL YOU HAVE A SALE?

All information on sales, discount codes, trunk shows, new styles and prints, and any new adventure is available to our social media and email subscribers. Sign up for our email list here & follow us on Instagram @pikaiswimhawaii